I am so frustrated with my surgeon's office and my insurance company. My insurance company doesn't traditionally do pre authorizations. They give the criteria and you either meet it or not. Somehow my surgeon's office is having issues determining the wording of the criteria and if I do indeed meet it. So... in this case the insurance company will do a review and pre authorize. However... it takes 6-8 weeks (or so they say).
First issues, the girl handling my insurance claim at the surgeon's office is not very helpful. She keeps telling me it will take 6-8 weeks and that there is nothing she can do. However, when I call the insurance company the customer service folks tell me she should be able to plead with provider services to expedite the situation. She says this isn't true. I am not able to contact provider services before it is only for providers. This is all a pile of BS. It has been 3 weeks since my Upper GI... and this is when my insurance information was sent in (why did it take her so long)?!
Mind you, I am pretty much on full liquids and nothing else. I puke a lot.. and have heartburn. All of this the surgeon's office is aware of. I called my insurance company today to see if they received the paperwork and they didn't have it on file yet... however she told me it is 30 days not 6-8 weeks.